Otogenictech Support operations

Terms and conditions

By using the Otogenictech environment you agree to these terms. The language is direct so both sides can get back to running support.

Plans and a tablet showing a technical layout on a workbench

Platform deployment framework

Otogenictech is built to run like a maintained engine: repeatable routing, visible load, and a written boundary around what each side may do. A deployment is a partnership with those limits stated up front.

1. Usage rights

Your team receives access to the automation suites covered by the order form. You will not reverse-engineer Otogenictech routing logic, copy the models, or resell access. Fair use inside your own operation is included.

2. Service availability

The target is 99.9% monthly uptime, excluding scheduled maintenance. We give notice before planned work. You keep integrations and staff procedures inside the operating guide so downtime is not self-inflicted.

3. Data sovereignty

Customer content remains yours. Otogenictech provides the system that holds it, applies encryption, and does not hand master credentials to third parties. Security stays a closed loop unless you instruct a named integration in writing.

Contractual compliance

Annual reviews

Scots law

Questions we get about these terms

The operational points people ask to see in writing.

Termination

Either party may end a subscription with 30 days’ written notice so the stack can be decommissioned cleanly. Data export is available during that notice window.

Liability

Otogenictech is not liable for lost profits caused by a failure in your own network, power, or third-party tools outside the platform. Liability for the service itself is capped at the fees paid for the affected term, except where the law does not allow a cap.

Jurisdiction

These terms are governed by the laws of Scotland. The courts of Scotland have exclusive jurisdiction. Our place of business is 1 Saughtonhall Circus, Edinburgh EH12 5RE, UK.

Ready to deploy?

If these terms match how you want to run support, we are ready for the next conversation.