Legal
Your data is the record of your customer relationships. Otogenictech treats that record with the same care as the operations it supports.
The tools are built on a plain account of what is collected and why. Systems that hold customer data for UK clients are operated from the United Kingdom.
Handled against UK data protection law, including the rights to access, correct, and erase.
AES-256 for data at rest and TLS for data in transit on the platforms we operate.
Personal data is used to run support operations, not sold to advertisers.
When you use Otogenictech platforms we collect account details, support metadata, and interaction logs needed to route work and measure response time. We do not collect fields the operation does not use. Models and rules are configured to keep customer content inside the workspace you control.
Primary systems are in the United Kingdom. Personal data for this website and for UK client workloads stays in UK facilities unless a written contract says otherwise. Movement of data is logged. You can ask where a given record lives.
You can request access, correction, or deletion of personal data we hold. Email [email protected]. We reply within 30 days. Write to 1 Saughtonhall Circus, Edinburgh EH12 5RE, UK if you prefer post. You may also complain to the Information Commissioner's Office.